☆ NOVEMBER THEME: ELEMENTAL WARRIORS ☆

FAQ

FREQUENTLY ASKED QUESTIONS

Most questions are answered here. Still have a question? Feel free to send an email (my name is Naomi): hello [at] theunicorncrate [dot] com

 

GENERAL

WHAT IS UNICORN CRATE?

Unicorn Crate is a magical monthly book subscription box for those who love young adult fantasy! The crate contains a new release in YA Fantasy (hardcover) plus 5-6 bookish items relating to each month's theme. You'll always get at least one unicorn-inspired item too! You can expect to see items such as bookish candles, bookmarks, prints, pins, totes, teas, accessories, etc. Take a look at the past boxes page to see examples.

HOW DO YOUR SUBSCRIPTIONS WORK?

You have the option to subscribe monthly, or buy prepaid subscriptions of 3 and 6 months. These automatically renew. After your initial order, you will only be billed on the 1st of each month. I also offer single purchases that do not automatically renew. 

SHOULD I SUBSCRIBE OR BUY A SINGLE PURCHASE?

Each month there are a limited number of boxes and they often sell out quickly. If you are subscribed, it means your spot is secure every month and you don't need to worry about missing out. If you want to skip a month, you should be able to log into your account and do so. If you're having issues logging in to your account or need assistance, please email me!

If you purchase single purchases, you can pick and choose which themes you are interested in and don't have payments automatically renewing. But if the boxes sell out you may miss the chance to grab one. It's totally up to you what you prefer. *Only the book boxes are themed each month, the lifestyle boxes are not themed.

IF I'M SUBSCRIBED CAN I SKIP A MONTH?

At this time, you can skip a month by logging into your account and changing the next shipment date (to the first of the next month), or you can cancel anytime. You can do this under your account settings. Please email me for assistance if needed. If you only want to purchase boxes here and there based on the themes, I suggest you purchase single purchases instead of a subscription.

WHEN CAN I SIGN UP?

I announce through the website, email newsletter and social media when the next box is going to be available (make sure you follow on Instagram especially as that is always where I announce first). Typically you can sign up from the first of the month to the last day for a subscription that starts with the following month's box, or until stock lasts. There are a limited number of boxes each month so I recommend ordering sooner rather than later as once they sell out that’s it!

WHAT IS A 'THEME'?

Each month a theme for the box will be announced to give you a hint as to what the book will be about or related to. Most of the items in the box will correlate with the theme. 

WHAT AGES IS UNICORN CRATE SUITABLE FOR?

The boxes mostly feature Young Adult and occasionally mature Young Adult books (New Adult), so most of our titles are suitable for ages 14 up. But you're never too old to enjoy Unicorn Crate!

COUPON CODES:

*Currently all coupon codes (from reps etc.) are for the particular product that rep is promoting. i.e. If you get a code from someone who is representing the YA fantasy book crate for 10% off your first month of a subscription. It is good for just that - the first month of a monthly subscription. It will not work on a prepaid 3 or 6 month (those are already discounted). 

INSIDE THE CRATES

WHAT CAN I EXPECT IN THE BOX?

Each box will have one recently published Young Adult fantasy book (usually hardcover and either a first book in a series or a standalone), 5-6 goodies related to the book, and promotional items such as info on upcoming releases, bookmarks and a signed bookplate whenever possible from the publisher. The Unicorn Crates are lovingly packed and infused with unicorn magic each month! I spend a lot of time selecting the books in advance to make sure they are the very best!

WHAT IF I ALREADY OWN THE BOOK?

I only send books that have been published within the last 4-6 weeks of when the crates ship out, so it is unlikely you will already have it. Unfortunately, if you do happen to have the book, I do not offer refunds as I am unable to return them to the publisher.

HOW ARE THE BOOKS AND GOODIES CHOSEN?

All of the books and goodies are hand selected by me (Naomi). I am the founder and owner of Unicorn Crate and I've been reading and reviewing books for many years. I am also a writer with a MFA in Creative Writing, and have been a fantasy fanatic my entire life. I make sure that the books will be a special read and that the goodies will relate to the theme of the book so that you’ll have a fun and magical experience!

WHAT IF I ALREADY AN ITEM IN THE BOX?

Unfortunately, if you do happen to have an item in the box, I do not offer refunds.
 

BILLING / PRICING

HOW MUCH DOES UNICORN CRATE COST?

• One Unicorn Crate costs $36.95 + shipping
• A 3-month subscription costs $105.30 (save 5%) + shipping for 3 months
• A 6-month subscription costs $203.96 (save 8%) + shipping for 6 months

All prices are in US Dollars (USD), please make sure you check how much that is in your own currency. All VT residents will be charged sales tax.

 

PURCHASE GUIDE

SINGLE PURCHASES

If you purchase a single purchase it means that you will be billed immediately and the amount will be deducted from your account and you will receive that one item. This is a one-time payment, and you will not be billed again for this the following month. Be sure to check on social media for announcements about when we have stock for single purchases.

SUBSCRIPTIONS

If you subscribe to a recurring subscription, it means you will have payments automatically deducted from your account each month. You will first be billed on whichever day of the month you subscribe, and then on the 1st of the month moving forward (see example in next section). Your box will be reserved each month and you don’t need to worry about missing out.

a) When you can subscribe?

Every month I announce when spots open for single purchases and subscriptions and it will usually be around 4th-5th of the month – this can vary so make sure to check the website and social media for announcements. These spots will be available until they run out – there are a limited number of crates each month.

Example: Subscription spots for July will open up around the 5th of June as spots open around 5-6 weeks before shipment day (I strive to ship before the 20th of each month... but I am just one person so bare with me that varies by a single day!). If you miss the chance to subscribe before spaces fill up, there might be an opportunity to purchase the box as a single purchase after the 1st of the month when subscriptions renew, however, you will not be able to start a subscription. This is because those spots will open up after the renewal/billing day, which in this case would be the 1st of July (our billing day is always the 1st of the month). If you wanted to start a subscription, you would need to wait until the August spots are available for subscriptions.

b) How do payments with subscriptions work?

When you first subscribe, you will be billed for your first month on whichever day you sign up. After that, you will be billed on the 1st of each month for your recurring plan. If you choose a monthly plan, the cost of one box including shipping will be billed on the 1st of every month until you cancel. (i.e. If you sign up for a subscription on April 10th you would be charged at sign up (April 10th) and the next charge will be set to June 1st (since the next billing cycle on May 1st will be skipped because you paid for your May box on April 10th).

If you select a 3 month plan you will be billed for 3 boxes including shipping, and the total will be deducted in one payment (you will pay for 3 months worth of boxes at once). You will be billed every 3 months (4 times per year).

If you select a 6 month plan you will be billed for 6 months including shipping, and the total will be deducted in one payment (you will pay for 6 months worth of boxes at once). You will be billed every 6 months (2 times a year).

 

SHIPPING

WHEN DO CRATES SHIP?

I aim to ship boxes by the 20th of each month but will always try to get them out earlier when possible. Please be patient as I am just one person!

Please make sure that your shipping address is up to date. If you need to make changes to your address, you will need to update this in your account settings by the 27th of the month before (and please delete the old address or else the system may not register the new one!). If you have a 3 month or 6 month prepaid subscription, I will need to update your address manually for you. Please email me at hello [at] theunicorncrate [dot] com

SHIPPING COSTS

Shipping to the US costs $8 per crate.
Shipping to Canada is $23 per crate. 
International shipping is $30 per crate.

NOTE: I have no control over shipping rates and am not responsible for any customs fees that may be incurred on international orders!

RETURNS ETC.

Things to remember when deciding to order a Unicorn Crate subscription or single purchase:

*If your account has renewed (your card has been charged) and you do not wish to receive the box(es) that you've paid for, please contact me as soon as possible. I am happy to give refunds for unshipped boxes, but once a box has shipped I cannot give refunds! 

*I cannot accept returns, regardless of whether the box has been opened or not.

*I do not offer refunds if you receive a book/item that you aren't interested in. Perhaps you know a friend you can gift the item to.

*Keep an eye on the @unicorncrate social media accounts, as well as the newsletter, where I always announce upcoming themes and give hints as to what you can expect from each box.

*If you receive a damaged item, please send me a photo of the damage and I'll will work on getting a replacement for you.

 

WHAT HAPPENED TO THE LIFESTYLE CRATE?

During the first five months in business I offered a lifestyle crate option in addition to the young adult book crate. These were filled with fun unicorn inspired beauty and bath items, accessories, decor, stationery, etc. However, it became quite clear that it was waaay too much for me to create two separate crates each month (just one crate is like working 2+ full-time jobs), so I decided to finally announce that September would be the last month for the lifestyle crates. These were so fun! But for the sake of my sanity and the clarity of my business I will be focusing on the book crates only from now on. If you were one of those early subscribers who bought a lifestyle crate - thank you so much! Update: I've been getting a lot of people telling me they want to the lifestyle crates to continue in some manner, so I am considering a quarterly option. If you are interested please see here.